Questions & Answers
Q1. In which area do you provide your wedding services.
A. Subject to the vehicle chosen, we usually cover most destinations within Hampshire, Dorset, Wiltshire, Somerset, Devon, Surrey, Berkshire, Bristol and East & West Sussex. Most vehicles will operate in and across other counties in addition to the county of their base, however to confirm the operating area of a particular vehicle, see the information box under each vehicles photographs which will show the maximum mileage from the vehicles base that it will operate within. Some vehicles have very generous mileage restrictions and can therefore be transported anywhere throughout our southern region to attend a wedding.
Q2. How long do we have the car for on our wedding day.
A. Although there is no overall time limit, always advise us if your wedding ceremony or timing requirements are to be longer than the normal in order for a correct quote to be given. Suffice to say the vehicle will be yours for the full duration of the wedding and on average we are with you for about 3 hours for a church wedding, register office or civil venue wedding where an onward journey is required. Unless we are advised that you require extended timings our normal quote covers up to 4 hours in attendance [unless detailed otherwise], which includes taking Bride and Father to the ceremony venue, waiting time during the ceremony and the following photographs, then taking the Bride and Groom on to the reception venue. A short stop off for photographs at an additional location can be included on direct route to the reception but please advise if you require this at the time of reservation. Unless requested to wait, after the Bride & Groom have arrived safely at their reception venue the car will depart back to it´s base.
Q3. Ours is a Single [A to B] Journey as our ceremony and reception are at the same venue therefore no onward trip after the ceremony is required, how long do we have the car for.
A. Although there is no overall time limit, suffice to say the vehicle will be yours for the duration of the wedding. On average we are with you for about 1½ hours, or as long as it takes to transport the Bride and Father to the ceremony venue. Civil ceremonies usually take around 20 minutes, so unless we are advised that you require extended timings our normal A to B quote covers up to 2 hours in attendance. Your Chauffeur should then have time remaining for a short wait until immediately after the ceremony [subject to ceremony length] so the Bride & Groom can have photographs together with the car before it departs back to base.
Q4. Can we use the Bride’s car to take the Bridesmaids & Bride’s Mother to the Ceremony prior to the Bride.
A. Yes - But we would suggest that if the driving time to the ceremony venue is more than 5 to 10 minutes in each direction then additional transport might be considered more practical for your Bridesmaids. You must also consider possible traffic and road conditions, if these are not good an earlier journey using the Bride’s car may allow it to become delayed or dirty by the time the Bride travels.
Q4a. Do you provide your vehicles for Civil Partnership Ceremonies.
A. Yes, we are pleased to provide our vehicles and chauffeur services on your special day to all of those making a life long commitment to each other. We have completed many Civil Partnership engagements already, and look forward to more happy occasions in the future.
Q5. Is the car going to attend other weddings in the same day.
A. Absolutely not, Premier Carriage will only book each car out to one wedding per day. We also have an assurance that the independent owners shown on this site will also only assign their transport to one wedding per day.
Q6. Can we view a car before we make a decision to book.
A. Most certainly, we want you to be sure the car chosen is right for you. First of all decide from the photographs on this website which vehicle would be your first choice, then if the vehicle is available for your wedding date you will be given a no obligation quote, if the quote is acceptable an arrangement will be made for you to view the car. The very best way to view a car is while it is carrying out a wedding itinerary and by viewing in this way you will be able to see the valeted and ribboned car actually being driven, either arriving at or departing from the Church. You will also be able to meet the Chauffeur who will be happy to show you the car in more depth after the Bride and Groom and their guests have entered the church. By viewing in this way you may even gain a few ideas for your own wedding ! If a car you wish to view is not attending a wedding within a week or so then a private viewing at the vehicles own garage will be arranged and a prior appointment would be made for you. Some examples of things to look for or ask at the viewing are: Will my dress fit in the car without being crushed. How easy will it be to get in and out of the car wearing a bridal gown. If it is a winter wedding does the car have a heater, if not are rugs provided. If it’s a summer wedding and it’s a convertible is there protection if it rains. If it’s a summer wedding does the car have air-conditioning. These are just a few examples but the owners will be happy to answer any of your questions and concerns.
Q6b. What is the deposit amount required to reserve a vehicle.
A. The deposit is just £50 per vehicle [unless stated otherwise].
Q7. After we advise you we would like to book a vehicle, how long do you hold it for us.
A. Premier Carriage like most companies will hold the vehicle/s in your name for a reasonable period while awaiting receipt of your completed reservation form and the securing reservation deposit, however this must reach us within 10 days of making your reservation. If your securing deposit is not received within this timescale your booking will expire and vehicle/s will automatically be released for other waiting clients. We must also respectfully advise if a payment cheque is subsequently returned unpaid by the clients bank for whatever reason, the booking will be deemed as cancelled and the car/s reserved will be released for other clients.
Q7a. Do you provide umbrellas in case it rains.
A. Yes, all cars carry large umbrellas on board just in case, however this is one aspect of our service we hope you will not need.
Q7b. Do you provide flowers for the rear window shelf of the car.
A. Yes, where a car is fitted with a rear shelf the car will have a silk flower arrangement provided, usually in neutral coloured flowers ie Ivory/White/Cream so they blend in with any wedding theme. We appreciate the decoration of a car is personal to the Bride & Groom therefore you are given a choice on our reservation form as to whether a silk flower arrangement is required or not. If fresh flowers are preferred we can arrange this at a small additional charge, subject to certain conditions.
Q7c. Do you provide chilled Champagne for the Bride & Groom.
A. We will be more than happy to serve chilled French Champagne to the Bride & Groom on the trip between the ceremony and reception venues should they wish this additional service and there is a provision on the reservation form where this can be requested, however some owners do not permit champagne to be consumed when inside their vehicles because of possible spillage/damage to the very expensive and in some cases rare cloth interiors but they are more than happy to make a stop en-route for additional photo opportunities and champagne. In some areas of the country due to local licensing laws Champagne is unable to be provided.
Q8. Do you carry out weddings during the week.
A. Yes, on every day of the week.
Q8a. Will our Chauffeur be wearing a uniform and cap.
A. Yes, the vast majority of Chauffeurs will be Fully Uniformed, however there are some vehicles that have a lower headroom and it is impossible to drive and get in and out of the car wearing a hat so a few owners have decided that a smart suit without a hat can look just as presentable, in fact some clients have said they prefer this. As a guide we have listed the chauffeurs attire for each car on the relevant car page based on the information given to us by the vehicle owner/s. Some Chauffeurs even wear Period Dress to match the Classic or Vinatge Era of the vehicle and this makes for wonderful photo opportunities.
Q9. How far in advance should we book our wedding transport.
A. To stand a good chance of reserving your first choice of vehicle we would suggest if your wedding is being held on a Saturday then you should think of booking around 18 months in advance. If your wedding is being held on any other day of the week then booking 9 to 12 months in advance would be advisable. If you require a number of vehicles that match in colour or model type then we would advise booking 18 months in advance for whichever day of the week the wedding is being held.
Q9a. Do you provide wedding ribbons for the car/s.
A. Yes, unless you advise us otherwise all cars will be dressed with the traditional ‘V’ Ribbon flying over the vehicle’s bonnet. Ribbons can be in the colour of your choice and we have a large selection you can choose from however if a specific colour is not chosen we will provide ’Ivory’ which has proved to be the most popular traditional colour. As car decoration is personal to the Bride & Groom and as each car has differing ways and means of attaching ribbons and bows should you require additional decoration, for example door handle bows, front grille bows etc. your vehicles owner can offer guidance as to what will look best on their particular car. Please note after dark ribbons may need to be removed when driving for visibility reasons, your safety is our priority.
Q10. Will you vary from your Church Wedding and Single Journey [A to B] scenarios detailed.
A. Most certainly, this is your day and we are here to do exactly as you wish. All we ask is that when making your reservation you advise us of your full itinerary and timings especially if they are going to be different to those described in Q2 & Q3 above so we do not have last minute surprises on the day, also the cost of your vehicle/s will have been calculated on information given at the time of your initial enquiry. The entire itinerary you require us to carry out should therefore be detailed in full on your reservation form.
Q11. We are phoning around trying to get the best deal, do you offer Price Discounts.
A. As a professional company we have strived to market the vehicles with prices as low as possible at the outset to avoid the need for discounting, however saying this some owners do offer a discount for certain cars if booked as a pair, and on some cars for low season or weekday weddings as these are usually much quieter times, but please see our ‘Fair Price Guarantee’ on our Introduction page. We also offer larger price reductions with our ‘Late Availability’ rates - see the Transport section for details. If we may offer one piece of valuable advice it would always be not to make a decision to book a car simply based on the lowest price, it is very easy to find a cheap wedding car company, but much more difficult to find a good reliable one! So often when booking a car the price will outweigh all other considerations and it is only when the car arrives that you realize the price was cheap for a reason. The higher priced vehicle you are comparing the price with [although the same make] may be far more opulent and in better condition than the lower priced one. To keep a price artificially low to achieve a booking standards must inevitably be cut and some lower priced wedding cars can be over worked and under maintained which could affect their reliability on the day, they may also be booked out to more than one wedding per day without your knowledge with all the problems that could bring. Our advice in this instance is where possible go and see the car especially if any vehicle is over ten years old, meet the Owner or Chauffeur and make sure the car you are shown is the actual vehicle that will turn up for you on the day. The best way to view is to actually see the car while it is carrying out a wedding and a professional, reliable company or individual with quality cars would be proud to show you their vehicles discreetly while the Bride and Groom are inside the church. By viewing in this way you will be able to check out the owners presentation of the vehicle while actually ‘on the job’ and also the standards of appearance of the Chauffeur, smart or otherwise. When booking a smart sounding car for your wedding, make sure you do not end up with the cheap, non-professional version for the sake of a few pounds.
Q12. If on the day we want to make an additional trip or go to a different destination is this OK.
A. As mentioned above, the amount you will have paid has been based on the information given at the time of your booking, however the Chauffeur will be as flexible and understanding as possible within certain limits.
Q13. We may have an additional passenger to squeeze into the car, do we need to inform you!
A. Yes you do. We will always be happy to transport persons up to the legal seating limit of the car, we will not under any circumstances transport persons in excess of the seating limit as this is unlawful and would render the insurance invalid. Your comfort and safety remains our No.1 priority. Please always inform us well before the day if there are additional passengers that we have not been informed of, we will then have time to re-arrange the transportation arrangements for you, if need be.
Q13a. Do we need to inform you if we have children requiring child seats or booster seats.
A. Yes you do need to advise us. A new UK law came into force on 18th September 2006 for the protection of children that makes it compulsory for every child under 12 years of age to sit in a baby seat, a child seat, on a booster seat or on a booster cushion. Unlike taxis, wedding cars are NOT exempt from this new legislation. Regretfully this new law means all wedding car companies must make fundamental changes to the way we provide our services to young persons. Vehicle drivers are legally responsible for ensuring children under 14 years of age are properly restrained in the car. As part of our terms and conditions you must advise us when completing the reservation form if any child using our vehicles will be under 14 at the time of travel by giving the actual ages children will be on the travel date. Our policy on the transportation of children is as follows: Children under 12 years may only be carried when the correct ‘Child Restraint’ as required by law is used. ‘Child Restraint’ is the collective term in the seat belt legislation for, baby seats, child seats, booster seats and booster cushions. ‘Child Restraints’ can only be used in vehicles that have fitted seatbelts. This new law regretfully means children up to the age of three requiring Baby Seats and Child Seats can no longer be carried in wedding vehicles that do not have seatbelts fitted. As most Classic and Vintage wedding cars are legally exempt from having seat belts fitted because of their historical age, and as Baby Seats and Child Seats need to be strapped to the seat they are not permitted in these cars. However the law does allow children of 3 years and above to travel in the back seats of these Classic & Vintage Cars without using ‘Child Restraints’. Modern Cars are equipped with seatbelts therefore children can be carried in these cars only if the correct ‘Child Restraint’ is used. Parents and/or guardians will be responsible for providing the appropriate type of ‘Child Restraint’ for each child travelling. As the ultimate responsibility for child safety lies with the driver of the wedding car they will be unable to transport any child in a vehicle that has seat belts fitted if the appropriate ‘Child Restraint’ has not been provided. As scuffing and indentation marks can be caused to expensive leather seating, some of our newest modern wedding cars may not be available for those requiring ‘Child Restraints’. Every car page in the Transport section has an information box and most show the maximum passenger seats available and details of seat belt fitments in that vehicle, however if in doubt please ask. We understand this new law means changes may need to be made to travel plans but as a professional company we must adhere to the law and our priority must be for the comfort and safety of all our passengers. We have based the information given above on our understanding of this law however the following website has full information on this legislation plus pictures of the different types of child restraint which if you are in any doubt we suggest you view. http://www.childcarseats.org.uk/
Q13b. What do these **symbols mean next to some modern cars seating information.
A. Regretfully scuffing and permanent indentation marks can be caused to soft leather seating by child restraints therefore some modern vehicles may not be available for those requiring baby/child seats. We have identified these vehicles by means of symbols for easier recognition. Most modern cars do not have these symbols and therefore have no restrictions.
* Means: No child seats of any description, therefore all passengers need to be 13 years and above.
* * Means: Only Booster Seats & Cushions allowed, therefore all child passengers need to be 3 years and above.
Q14. What if the car becomes unserviceable or breaks down before the wedding day.
A. We hope this situation does not occur, however vehicles as we all know can break down or need unscheduled repairs despite all the care lavished upon them. If your car develops a problem before the wedding day and the owner of the vehicle thinks it will be unable to be rectified in time for your wedding he/she will inform you and will offer you another of his/her vehicles or a replacement from those available in the Premier Carriage portfolio. If you are not happy with any of the cars offered as a replacement a suitable car from other reputable companies will be sought and if successful all monies paid will be returned so you can enter into a new arrangement with the other company. Please bear in mind that if the original car booked is one of rarity or historic age finding a similar car of unique character or specific colour may prove unachievable at short notice.
Q15. What happens if the car breaks down on the wedding day itself or is delayed in arriving by heavy traffic.
A. Vehicles as we all know can break down at the most inopportune moment or can be held up in traffic congestion, a fact of life in today’s modern world, and although vehicle owners will have their own plans to deal with situations such as this we would strongly advise that you also prepare beforehand and have a back up plan to put into action. First of all ensure you have your chauffeur/owner’s telephone contact details to hand which are shown on the confirmation we send you, but please remember contact with the chauffeur on the day is by mobile phone and therefore subject to signal reception and mobile phone driving laws. In the unlikely event the car has not arrived at your collection address by the time shown on your confirmation, do not delay, telephone the chauffeur/owner’s numbers straight away as time is crucial. If you have only advised us of a mobile number for the collection address and not a landline number, ensure the mobile is switched on. As time will be at a premium and for your own peace of mind we would advise you to nominate a friend, neighbour or guest attending your wedding [who perhaps has a nice car] to be your rescue car in the event of a last minute problem and who will be prepared to collect the Bride at short notice. They will need to be contactable by mobile phone and have it switched on until they know the Bride has arrived safely at the church. The object is to get the Bride to the Church in as little delay as possible, even a local taxi company may not be able to provide a car as quickly as your nominated friend or neighbour who has been pre-notified and briefed. As mentioned earlier, individual owners will have their own plans to deal with such situations however we ourselves have access to many vehicles and as an additional back up if requested by the owner in distress will contact other owners in the vicinity to see if they can help rescue the situation, however their back up vehicle may be based some distance from where your vehicle breaks down or where your pick up address is and therefore may take some time to reach you so you will then need to decide whether to wait for the replacement car and possibly arrive at the Church later than scheduled, or phone your pre-notified friend/neighbour or proceed to Church by another means. In the interim after the Bride is finally on her way the original vehicle with problems may be able to be rectified by the breakdown services or the back up car will be able to proceed to the ceremony venue so it will be waiting for the Bride & Groom’s onward journey to the reception. Please do not worry, 99% of weddings go according to plan so we are confident your wedding will proceed to the original arrangement, but a back up plan prepared beforehand hand is not only a sensible precaution but will also help take some of the stress out of the situation if it does occur. [back up car subject to availability].
Q16. Can you provide transport to the airport or docks for our honeymoon departure.
A. Yes, some of our modern air-conditioned cars and also the USA stretched limousines are insured for Private & Executive Hire in addition to Wedding Hire and therefore will be available for these trips. However we must advise this will be a Uniformed Chauffeur Service in luxury vehicles and charges for this type of service will be higher than normal airport car transfers. Please contact us for an individual quote, and availability.
Q17. Could you arrive back later in the evening and drive the Bride & Groom from the reception venue to the place where they will be staying overnight.
A. Yes of course, but for reasons of visibility and your own safety during darkness hours some of the older vehicles would not be suitable for today’s road conditions during darkness, especially in country roads, however our more modern cars would be able to do this. Again for reasons of visibility and safety the car may not be in wedding ribbons during darkness hours, your safety remains our No.1 priority. The evening trip would also be at an additional charge.
Q18. We have visited quite a few wedding fairs but have not seen your company at them !
A. We are most grateful to be in the privileged position of not needing to be present at these numerous fairs in order to promote this portfolio of vehicles as we achieve most bookings from word of mouth which we believe is a testimonial in itself. If ever our bookings declined we would not only worry as to why, but you would then see us displaying at wedding fairs. We do in fact advertise in Wedding Fair Magazines so our presence in effect, is still there.
Q19. How can you offer such a large, albeit superb, selection of wedding transport.
A. In order to present you with this extensive portfolio of vehicles we have gathered together a collection of vehicles some of which are individually owned by the director/s of Premier Carriage, others being owned by close friends and colleagues. All of them are classic vehicle enthusiasts who have asked Premier Carriage to market their private collections of cherished vehicles together on their behalf, all delivering the same very high standards we have set. Please be assured that we will remove any vehicle from our site promptly if we receive repeated valid substantiated complaints about a vehicle or the service provided by it’s owner. This extensive portfolio presents you with one of the widest ranges of wedding transportation available for wedding hire in Southern England, with most older Historic, Vintage and Veteran vehicles having been completely restored and refurbished both inside and out.
Q20. Why do we need to contact someone else about ‘Directly Marketed’ transport and their prices.
A. Premier Carriage does not sub-contract vehicles, however we do provide advertising space on our website to other enthusiast friends and colleagues who own transport we are not so familiar with for example Horse & Carriages and Coaches & Buses, thereby offering you a much wider choice and allowing you to contact these owners directly if you are interested in any of their vehicles singularly, or to accompany our other owners vehicles. It is because we are not so familiar with these forms of transport that we are unable to advise on prices or offer quotes. We know our colleagues provide a professional service as previous experiences have shown however as Premier Carriage is only providing advertising space to these ‘Directly Marketed’ vehicles we would always suggest it good practice to view any vehicle you propose to hire to ensure it and the service to be provided will be to your requirements.
Q21. What is the policy on the suitability of Sports Cars and their pricing.
A. Most Sports Cars by their very nature are really designed for two sitting comfortably in the front, in addition two small or one larger passenger can travel in the back in some cars, this is why we consider these vehicles to be more suitable for the Groom and Best Man rather than the Bride and Groom. We usually carry the Groom in the front next to the Chauffeur with the Best Man travelling in the seat behind, the exceptions to this are two seater sports cars which will only take one passenger at a time. We assume this will be the Groom and to ensure proper enjoyment of these superb vehicles the driver will take him on a high speed ride [if possible and within legal limits] on the way to the church subject to the time available. The Best Man could be taken to the church ahead of the Groom but again this would need to be subject to the overall mileage and the time quoted for. As the Groom will be leaving the ceremony with his Bride in the Bridal Car the Grooms transport is normally only required from home to church [A to B] therefore the pricing for these sports cars are based on a one way A to B trip only. The price quoted covers a one hour hire, or if not a local wedding the time it takes to travel between the Groom’s collection address and the ceremony venue with a short wait for photographs on the Groom’s arrival before the car returns to base. Up to 50 miles [base to base] are included in the price shown, additional miles over 50 would be at £1 per mile, unless shown otherwise. We will be happy to quote for your individual itinerary.
Q22. PRICING EXPLANATIONS
22 A. Vehicles with 22A shown in the details box have up to 50 miles of travel included in the price shown, the majority of our vehicles are priced in this way. The 50 miles start counting when the car departs its base en-route to your collection address, we then add on the mileage you require the car to do for your itinerary and then we add the return mileage back to its base again afterwards. If the total mileage is 50 miles or less then the local price shown is the amount we would quote you. However let us say the wedding itinerary is not local but is taking place a long way from the vehicles base and the total mileage [base to base] will be 75 miles, we will then work out your quote like this: The first 50 miles are FREE, then the remaining mileage [in this scenario 25 miles] will be at £1 per mile. This additional mileage amount would be added to the vehicles local price to arrive at your quote. You should be able to work out the total mileage from the vehicles base area yourself using the above permutations to get a good idea of the cost, this assumes that your itinerary will fall within the hours described in Q2 and Q3 above. For itineraries that require your Chauffeur and car to be with you for longer than the hours shown in Q2 and Q3, additional waiting charges will apply. We will of course check the exact mileage and costing for you via our Computer Map when confirming your quote, however before requesting a quote please check the distance from base that vehicle will operate within covers all of your wedding itinerary area. If the distance to your wedding area is close to the maximum operating limit of the vehicle or the travelling time to reach your area is great we may need to use a trailer to transport some of our older vintage vehicles in which case a small additional trailer charge would be included in your quote.
22 B. Vehicles with 22B shown in the details box are charged in Radius Bands. All but three of these vehicles are in the Vintage Cars 2 section and you would be quoted a price according to the radius band that covers the furthest destination point of your itinerary from the vehicles base, however as you do not know which areas the individual radius bands encompass, we would need to work out the cost of these cars for you. Please fully complete the email Enquiry Form and we will be happy to quote accurately for your itinerary. We have listed a few towns on each car page in the Vintage Cars 2 section as a guide to costs for the vintage cars in those areas. The further away your itinerary is from the vehicles base, the higher the price band will become.
22 C. Vehicles with 22C shown in the details box are charged at an hourly rate. There are only two vehicles priced this way, cars ref 1 and 188. The actual rate payable per hour [or part hour] is shown in each vehicles information box. The hourly rate starts when the vehicle leaves its base and ends on its return to base. We work out the time it takes to travel from the vehicles base to your collection address by using either Multimap, AA or RAC internet mapping services fastest route times and mileages. You tell us what time you require the car to arrive at the collection address and what time you will finish with the car, we will then know how many hours you need the car for, then we work out the return journey time back to base using the internet maps again. We then add all these times together and arrive at the number of hours the car will be quoted for. Up to 100 miles of travel are included in the price, the 100 miles start from when the car leaves its base and includes travel to your collection point and all the mileage you require the car to do for your itinerary and then its return mileage back to its base again afterwards. If the total mileage is 100 miles or less then you only pay the hourly rate. If the total mileage is more than 100 miles then for every mile over 100 we charge an additional 60p per mile. Please contact us with your full itinerary details and times and we will be happy to quote for you.
22 D. Vehicles with 22D shown in the details box have up to 200 miles of travel included in the price shown. The 200 miles start counting when the car departs its base en-route to your collection address, we then add on the mileage you require the car to do for your itinerary and then we add the return mileage back to its base again afterwards. If the total mileage is 200 miles or less then the Base price shown is the amount we would quote you. However let us say the wedding itinerary is much further away from the vehicles base and the total mileage [base to base] will be 250 miles, we will then work out your quote like this: The first 200 miles are FREE, then the remaining mileage [in this scenario 50 miles] will be at £1 per mile. This additional mileage amount would be added to the vehicles Base price to arrive at your quote. You should be able to work out the total mileage from the vehicles base area yourself using the above permutations to get a good idea of the cost, this assumes that your itinerary will fall within the hours described in Q2 above. For itineraries that require your Chauffeur and car to be with you for longer than four hours additional charges will apply at £50 per hour. We will of course check the exact mileage and costing for you via our Computer Map when confirming your quote.
22 E. Vehicles with 22E shown in the details box have up to 300 miles of travel included in the price shown. The 300 miles start counting when the car departs its base en-route to your collection address, we then add on the mileage you require the car to do for your itinerary and then we add the return mileage back to its base again afterwards. If the total mileage is 300 miles or less then the Base price shown is the amount we would quote you. However let us say the wedding itinerary is much further away from the vehicles base and the total mileage [base to base] will be 350 miles, we will then work out your quote like this: The first 300 miles are FREE, then the remaining mileage [in this scenario 50 miles] will be at £1 per mile. This additional mileage amount would be added to the vehicles Base price to arrive at your quote. You should be able to work out the total mileage from the vehicles base area yourself using the above permutations to get a good idea of the cost, this assumes that your itinerary will fall within the hours described in Q2 above. For itineraries that require your Chauffeur and car to be with you for longer than four hours additional charges will apply at £50 per hour. We will of course check the exact mileage and costing for you via our Computer Map when confirming your quote.
Further Information on Pricing, Payments and Office Hours
Q23. Some price guides show a ‘From and To’ price for local weddings, why the difference.
A. The lower price is a single journey [A to B] trip [up to 2 hours] where no onward trip is required after the ceremony, whereas the higher price is for a full length wedding engagement with an onward trip to the reception venue after the ceremony [up to 4 hrs]. If only one price is shown then that is the local price for all types of wedding itineraries.
Q24. We only need the car for a very short trip and minimal time, so why does an [A to B] single journey cost the same or only slightly lower than a full wedding itinerary price.
A. It takes around 3 hours to professionally prepare a vehicle before every wedding regardless of whether the car is required for a full wedding itinerary or an [A to B] single journey, this includes valeting the interior, washing and polishing the exterior and ribboning the vehicle. We must then also include the travelling time to reach the collection address, therefore even a very short one way [A to B] hire requires our paid labour for some 4 hours before you actually see the car. Our overall costs from then onwards are not that much difference for both itinerary types. Also, to give you peace of mind each car is only used for one wedding per day even if it is only an [A to B] one way trip, trying to fit in two weddings in a day with all the problems that can bring is not the way we as a professional company will operate, and with the main wedding season usually being on Saturday’s from just April to Mid October we must ensure the annual running costs for each car is achieved in these few months as most cars will not be working as often during the low season. The low season provides an opportunity to carry out the older vehicles winter overhauls and any general maintenance as required on the other vehicles.
Q25. What forms of payment do you accept.
A. We accept payment by cheque, cash or a direct bank transfer of funds. NB: Cheques are not accepted if less than 21 days before the wedding.
Q26. Can we pay cash on the day.
A. Under normal circumstances we regret not. Unless stated otherwise, to secure a vehicle our terms are a non-refundable deposit of £50 per vehicle to be received within 10 days of making your reservation, with the balance to be received not later than 21 days before the wedding day.
Q27. Do you add on VAT to your advertised prices.
A. We do not charge or add VAT to the prices shown for the vast majority of vehicles on this website. However if a vehicle is subject to VAT this will be shown in the vehicles price box next to the price, and the total cost including VAT will be advised to you when requesting a quote for your itinerary.
Q28. What are your business office hours, and how do we contact you.
A. We are contactable by telephone between the hours of 8am and 2pm from Monday to Saturday inclusive. Like everyone we need to have some time off so we are closed on Sunday, however we still check and reply to the ‘Email Enquiry Form’ which you can complete on-line via the red ‘Contact’ button above. The Enquiry Forms are checked and responded to daily including outside of our normal office hours therefore the longest you will be waiting for a reply is 24 hours although most enquiries are answered well within this time period. Please ensure you check your email spam folder if you have not received a reply within 24 hours as the logo on our emails can be mistaken as spam if your computer security filter is set too high. Please note as Saturday’s are normally very busy wedding days we may not be available for office coverage at all times, however if your call is urgent and relates to a wedding the same day please call your Chauffeur/Owner direct via their phone numbers shown on your booking confirmation.
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Premier Carriage has offered as much advice as possible from our experience to help make your day run perfectly and we hope we have managed to answer those questions you require, however please do not hesitate to let us know if you require further information. The above Questions & Answers are a guide to our own and the vehicle owners services and are to be read in conjunction with the terms and conditions accessible from this websites home page, our terms and conditions will supersede any others and apply at all times.