On paying a deposit do we 'definitely' have the car reserved for us ?

When you request to book a vehicle we will always re-confirm availability of the vehicle and its chauffeur before we send you our online booking form to complete and make a securing payment. 

Unlike some websites that will encourage you to pay a fast deposit online to hook you in with the purpose of stopping you from looking elsewhere, and then hours or sometimes days later to be informed the vehicle was not available because it’s either been booked by someone else previously or the price was too low and higher valued bookings have materialised. As an unsuspecting client you will then simply be informed the vehicle is not available for whatever concocted reason, and then you’re simply refunded your deposit. 

A number of our clients have told us they had experienced this practice previously and wanted to be assured we do not do this. We agree with them entirely, this is a most unprofessional way to treat prospective clients and not the way Premier Carriage does business. 

Our professional approach may take a little longer than an instant deposit online, but when we accept your deposit and we say it’s reserved for you, it will be!

If a similar situation happens to you the authority to report it to is ‘Trading Standards’.