Question 1

Q1: In which area do you provide your wedding car services?

Accepted Answer

We cover ALL counties in the UK including big cities. You can view all available vehicles local to your wedding by visiting our vehicle's page

Question 2

Q2: How many hours should we book the vehicle for ?

Accepted Answer

All Weddings are different. The minimum time a car can be hired is one hour for a one-way journey. If you require your wedding transport to wait until after the ceremony for photographs and/or onwards journeys then it would increase the length of hire. Typical registrar/church wedding would be for up to three hours hire.&nbsp;

Question 3

Q3: How can I make changes to my existing booking ?

Accepted Answer

If you need to make changes, need advice on timings, wish to add a vehicle or would like to discuss any aspect of your reservation do not hesitate to contact us. We do not charge any admin fees to make changes. For your protection all changes need to be in writing. Changes will not be accepted by phone, text or other means.

Question 4

Q4: Can we use the Bride’s car to take Bridesmaids and others to and from the ceremony prior to the Bride?

Accepted Answer

In short, the answer is yes but we would advise that if the driving time to the ceremony venue is more than 5 to 10 minutes in each direction then additional transport might be considered more practical for your Bridesmaids.&nbsp;

Question 5

Q5: Do you provide your vehicles for Civil Partnership Ceremonies?

Accepted Answer

Yes, we are pleased to provide our vehicles and chauffeur services on your special day to all of those making a life long commitment to each other.&nbsp;

Question 6

Q6: Will Premier Carriage book cars out for other weddings on the same day?

Accepted Answer

Very Rarely - Premier Carriage will only book each vehicle out to one wedding per day to allow you flexibility to make time changes to your booking if required.&nbsp;

Question 7

Q7: Can we view a car before we make a decision to book?

Accepted Answer

Most certainly, we want you to be sure the car chosen is right for you.

Question 8

Q8: What is the deposit amount required to reserve a vehicle?

Accepted Answer

&pound;100 per car. Some coaches, buses or older cars may be slightly more. We will confirm the amount of deposit to be paid on your quote.

Question 9

Q10: Do you provide umbrellas in case it rains?

Accepted Answer

Most cars will carry at least one large size umbrella.&nbsp;&nbsp;

Question 10

Q11: Do you provide flowers for the rear window shelf of the car?

Accepted Answer

Most vehicles will have a silk flower arrangement on the rear shelf. Some vehicles do not have a large enough rear parcel shelf to fit flowers.&nbsp;

Question 11

Q12: Do you provide chilled Champagne for the Bride & Groom?

Accepted Answer

This can be provided in some vehicles, but UK licensing laws need to be adhered to.

Question 12

Q14: What if the car becomes unserviceable or breaks down before the wedding day?

Accepted Answer

You will be informed should a vehicle/s need unscheduled repairs or breakdown prior to your booked day. Alternative replacement vehicles or a full refund will be offered.

Question 13

Q15: What if the car has not arrived by the agreed time or breaks down on the wedding day?

Accepted Answer

As your wedding day is such a very special occasion we would strongly advise that you also plan ahead and have your own back-up plan to put into action in event of &lsquo;last minute&rsquo; problems.

Question 14

Q16: Will our Chauffeur be wearing a uniform and cap?

Accepted Answer

Many do, others wear suits and ties. The chauffeurs attire for each vehicle is shown on every individual vehicle description page.

Question 15

Q17: How far in advance should we book our wedding transport?

Accepted Answer

As soon as possible especially if your wedding is on a Saturday

Question 16

Q18: Do you provide wedding ribbons for the car/s?

Accepted Answer

YES - You can choose the colour of your ribbon when completing the reservation form.

Question 17

Q20: Do you offer price discounts and/or best offers ?

Accepted Answer

At Premier Carriage we believe in offering you our best price from the start and offer a "Best Rate Guarantee" as we are confident you will not find better value elsewhere.&nbsp;

Question 18

Q21: Are dogs allowed in wedding cars?

Accepted Answer

Depending on type and size of dog (Breed) we do allow them in certain vehicles. Let us know in advance so we can confirm if it's possible.&nbsp;

Question 19

Q22: Can you explain how the quote will be calculated?

Accepted Answer

Quotes are worked out using many different factors such as length of hire, chauffeur's availability, date of the wedding, time of the day, total mileage and route access.&nbsp;

Question 20

Q23: Can I make changes to the itinerary on the actual hire day (additional trip, specific route or different location)

Accepted Answer

If at the last minute a different destination or additional trip is not too far removed from the original itinerary the chauffeur will be as flexible and understanding as possible, but within certain limits.

Question 21

Q24: We may have an additional passenger to squeeze into the car, do we need to inform you?

Accepted Answer

Yes you do - We will always be happy to transport persons up to the legal seating limit of the car.

Question 22

Q25: Do we need to inform you if we have children requiring child seats or booster seats?

Accepted Answer

Yes so we can ensure the seating and seat belts in that vehicle is suitable and the arrival time allows for the fitting or any booster/child seats that may be required.

Question 23

Q27: Can you provide transport to the airport or docks for our honeymoon departure?

Accepted Answer

YES - Some of our modern vehicles have the appropriate 'private hire' insurance for this service as long as it is reserved as part of your wedding transport.

Question 24

Q28: Could you return to the reception venue later at night to collect the Bride & Groom and/or guests ?

Accepted Answer

Yes - We can organise most modern vehicles and a limited selection of classic and/or vintage vehicles

Question 25

Q30: Do you own all the vehicles shown on your website?

Accepted Answer

We own some, others belong to individual enthusiast owners and other companies that have asked us to advertise for them.

Question 26

Q35: What forms of payment do you accept?

Accepted Answer

Bank Transfer, and all Major UK Debit and Credit Cards.

Question 27

Q37: Do you add on VAT to your advertised prices

Accepted Answer

NO - However if VAT does ever need to be added, your quote and our website prices will have this included.

Question 28

Q39: How do we submit a Review or make a Complaint ?

Accepted Answer

We value feedback from our clients. Do not hesitate to contact us if required.&nbsp;

Question 29

Q40: Is it normal for the Bride to arrive 'late' at the ceremony?

Accepted Answer

Some may think so, although it's usually not appreciated by the vicar or the registrar.&nbsp;

Question 30

Q41: Should we advise when booking if we have luggage, wheelchairs etc that need to be carried in the car boot?

Accepted Answer

YES - We need to ensure there is sufficient space so there are no issues on the day.

Question 31

Q43: Can we use Confetti inside or outside the wedding car ?

Accepted Answer

Yes, but as this tradition can cause issues please read more.

Question 32

Q46: Wedding Insurance Cover - Should we have this?

Accepted Answer

YES - Absolutely. consider taking a Wedding Insurance to protect your wedding day outlay.

Question 33

Q48: Do you provide your wedding vehicles for other special events such as Proms, Birthdays City Tours, etc?

Accepted Answer

Due to licencing and insurance restrictions, the vehicles can only be hired for Weddings, Wedding/Marriage Blessings, Civil Partnership Ceremonies, Film and Television production, Funeral Hire and also for paid promotional events. We are unable to provide vehicles for proms, birthdays, city tours, Hen/Stag parties, theatre or airport drop-offs.&nbsp;

Question 34

Q51: Will you park directly outside our collection address?

Accepted Answer

YES - As long as access is suitable and a large space has been left for the wedding vehicle.

Question 35

Q53: How Many Passenger Seats in Vintage & Classic Cars ?

Accepted Answer

Every vehicle on our website shows how many passengers they can carry but do take into consideration space especially if the Bride is travelling in the vehicle.

Question 36

Q56: Do you hire your vehicles for Films & Television and Promotional Events ?

Accepted Answer

Most vehicles are available to hire for TV, advertising and promotional events.&nbsp;

Question 37

Q57: The ceremony and reception are in the same venue, can we have a drive after the ceremony ?

Accepted Answer

YES - Ideal for a stop-off for additional photographs, and a little private time together before returning to the guests.

Question 38

Q58: Can we pay for our booking in instalments [stage payments]?

Accepted Answer

YES - Simply email us with your request and we will email you our Bank Details&nbsp;

Question 39

Q59: How many Wedding Cars will we need?

Accepted Answer

Minimum one, but possibly more depending on passenger numbers and distance between collection and venue/s.&nbsp;&nbsp;

Question 40

Q60: Why choose Premier Carriage for our Wedding Cars?

Accepted Answer

A Professional Company with Wealth of Experience since 1996, Multi Award-Winning company, Genuine client reviews.

Question 41

Q61: Do you allow smoking or vaping in the cars?

Accepted Answer

NO - Sorry, we do not allow smoking or vaping in the vehicles.&nbsp;

Question 42

Q62: What type of car should we choose for our wedding?

Accepted Answer

This depends on the style of your wedding, your preference, time of year, and seating capacity.&nbsp; &nbsp;

Question 43

Q65: How do we Pay our Balance when it's due?

Accepted Answer

By Card and/or Bank Transfer. Details to make payment can be found on your deposit payment receipt

Question 44

Q66: Can we make a personal visit to your office?

Accepted Answer

We are more than happy to organise a viewing of any vehicle/s before you pay a securing deposit.&nbsp;

Question 45

Q67: Is your Website Copyright Protected?

Accepted Answer

YES, and it is fully policed to protect our content.

Question 46

Q70: What is Included in the Quote?

Accepted Answer

The vehicle/s, fuel, chauffeur, waiting time, ribbons, any city emission fees (if applicable) and anything else you have requested, and we have quoted for.

Question 47

Q71: Why and How do I contact the vehicle supplier directly?

Accepted Answer

The supplier is the person/company responsible, and the one you have hired to provide the vehicle and service. On such an important day it would be unwise not to double check your final itinerary details directly with them. Their contact details are shown on your itinerary.

Question 48

Q72: Can we pay extra if we need more time on the day

Accepted Answer

YES - However extensions requested "on the day" cannot be guaranteed, if your timings overrun a little your chauffeur will always try to accommodate, but this must never be taken as a guarantee.&nbsp; &nbsp;

Question 49

Q75: Does a quote confirm the vehicles are available?

Accepted Answer

YES - Vehicles quoted will be showing as available on our system 'as at the time' of your enquiry, however as good practice availability of the vehicle and its chauffeur will always be re-confirmed once you have advised us you wish to make a booking.&nbsp;

Question 50

Q77: Important dates to remember for your diary

Accepted Answer

View a list of dates to remember such as when the balance is due, when to check final details, etc..&nbsp; &nbsp;

Question 51

Q78: Are vehicles shown the exact cars we are hiring?

Accepted Answer

YES - The vehicle you hire is the one shown in the photo hence the reason we do not blank out number plates. Be very wary of websites not displaying number plates.&nbsp;&nbsp;&nbsp;

Question 52

Q79: How do I get a Quote ?

Accepted Answer

The quickest way is via our website quote form.&nbsp;&nbsp;Enter the wedding date and location, all available vehicles will then be displayed together with prices. You can also filter your search results by type of vehicle and make.&nbsp;&nbsp;

Question 53

Q80: Can you provide a Standby Back-Up vehicle?

Accepted Answer

YES - We can organise a backup vehicle should you request it.

Question 54

Q81: On paying a deposit do we 'definitely' have the car reserved for us ?

Accepted Answer

YES - When the deposit amount is received the reservation is confirmed.&nbsp; &nbsp;&nbsp;

Question 55

Q82: What to consider when hiring a vintage Bus or Coach

Accepted Answer

Access to Venues, Seating Capacity, Seat Belts, Entrance Steps and Stairs etc..

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